Last updated: January 1, 2025
When you use our website or request a quote, we may collect the following information: your name, email address, phone number, street address, the type of service you're interested in, and any additional message you provide. We collect this information when you voluntarily submit it through our contact form or by contacting us directly.
When you submit a form or opt in to text messages, we may also store technical information such as your IP address, the date and time, the page you submitted from, and a record of the consent language you were shown. We keep this information for security, fraud prevention, regulatory compliance, and to keep an accurate record of communication consent.
We use the information you provide to:
We do not sell, trade, or rent your personal information to third parties. We may share your information only with service providers who assist us in operating our website or conducting our business, and only when those parties agree to keep your information confidential.
We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you use our site. You can choose to disable cookies through your browser settings, though this may affect some website functionality.
You have the right to request access to, correction of, or deletion of your personal information. To exercise these rights, please contact us using the information below.
Duct Duct Clean collects phone numbers and SMS consent information only to communicate with customers about requested services, appointments, estimates, technician arrival updates, invoices, and customer support. Mobile information will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. SMS consent is not shared with third parties or affiliates for marketing purposes. Information may be shared with service providers only as necessary to deliver requested communications and operate our services.
Customers may opt out of SMS messages at any time by replying STOP. Customers may reply HELP for assistance or contact Duct Duct Clean at (208) 470-8020.
If you have any questions about this Privacy Policy, please contact us at hello@ductductclean.com or call (208) 470-8020.